| |
|
Thank you for visiting SeatLink.net SeatLink enhances value for stakeholders across the entire interaction-chain. For agents we reduce stress, anxiety, burnout and boredom. Executives benefit from the higher quality of service and productivity that translate to bottom line financial results. Read More...
|
|
|
|
|
 |
SeatLink improves the overall performance of a
contact center, by allowing agents to influence the
routing of inbound transactions based on their
personal preferences and the outcomes of interactive
games.
Empowered, engaged agents drive contact center
improvements in annual retention, daily attendance,
shift endurance, and continual adherence to staffing
schedules. By improving agent satisfaction,
corporations can simultaneously increase the quality
of customer service and reduce operating costs.
SeatLink was launched in 2004 by telecom veterans
and a leading academic researcher, and is located in
New York City. Our mission is to route interactions
to customer service seats everywhere using agents’
skills and preferences.
|
|
|
